Tell us what is working, and what is not.

How to tell us

Use the form below, or email [email protected]. Tell us how you would like us to reply: SMS, a video call in Auslan, or email.

A family member, friend, advocate or interpreter can help you or speak for you. You can give feedback without your name, but then we cannot reply to you.

What happens next

1. We let you know we have received your feedback within 2 business days.
2. We talk with you in the way you prefer, in Auslan or in writing, about what happened and what you would like to happen.
3. We look into it fairly, keep you updated, and aim to resolve it within 21 days. If it will take longer, we tell you why.
4. We explain the outcome to you, and what we have changed as a result.

We keep your complaint private and share it only with people who need to know to fix it, or where the law requires.

If you are not happy with our response

You can contact an independent body at any time. You do not have to complain to us first.

• NDIS supports: NDIS Quality and Safeguards Commission, 1800 035 544, or make a complaint online.
• Aged care: Aged Care Quality and Safety Commission, 1800 951 822, or make a complaint online.
• Privacy: Office of the Australian Information Commissioner, 1300 363 992, or oaic.gov.au.

If you use the National Relay Service, you can call any of these numbers through the National Relay Service. Free independent disability advocates can also help you: find an advocate.

In an emergency

If someone is in danger, call 000. If you are Deaf or use the National Relay Service, see the ways to make an emergency call.